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Help and Support

Frequently Asked Questions

Makeup

What services do you offer?

We offer professional makeovers, gele tying, facials, semi-permanent lashes/eyebrows, photography studio services, picture and video editing, home service, and sales of makeup products and accessories. Our pricing varies depending on the service. Please check our website or contact us directly for detailed pricing information. We provide professional makeup services for fashion shows, editorial shoots, corporate events, and other high-profile events.

How do I book an appointment?

You can book an appointment by calling our studio, visiting our website, or using our social media booking tools.

Do you offer bridal makeup services?

Yes, we offer specialized bridal makeup packages to make your special day even more memorable. Our makeup artists are skilled in creating custom looks and recreating looks inspired by celebrities, trends, and specific styles you admire. We also offer makeup services for the entire bridal party, including the bride, bridesmaids, and mother of the bride who wish to have their makeup professionally done.

How far in advance should I book my appointment?

We recommend booking at least two weeks in advance, especially for special occasions and weekends, to ensure availability. Walk-ins are welcome, but we recommend making an appointment to ensure you get your preferred time slot. It’s best to call (09033825282) our studio directly to check availability and make arrangements quickly for urgent bookings.

Do you offer makeup classes and training?

Yes, we provide comprehensive training programs for both beginners and advanced students in makeup artistry. Our makeup training courses include hands-on practice, theoretical knowledge, and professional tips and tricks to help you excel in makeup artistry.

Do you offer home service for makeup?

Yes, we offer home service for clients who prefer to have their makeup done in the comfort of their own homes. We also offer on-site touch-up services to ensure your makeup stays perfect throughout your event.

What products do you use?

We use high-quality, professional-grade makeup products and tools from reputable brands to ensure the best results for our clients. We also recommend using gentle cleansers and moisturizers to remove makeup and keep your skin hydrated and healthy.

Do you provide makeup services for groups?

Yes, we cater to groups for events like weddings, parties, and corporate functions. Contact us for group booking details.

Can I bring my makeup products?

While we use our professional products, you are welcome to bring your makeup if you have specific preferences or allergies. Our makeup artists can recommend products that suit your skin type and concerns.

What is your cancellation policy?

We require at least 24 hours’ notice for cancellations or rescheduling to avoid a cancellation fee. Also, there’s no refund after the booking has been confirmed.

Facials

What types of facials do you offer?

We offer a range of facials, including deep cleansing facials, hydrating facials, anti-aging facials, acne treatment facials, and custom facials tailored to your skin type and concerns. Arrive with a clean face, free of makeup, and avoid using exfoliating products or strong treatments the day before your appointment.

How do I know which facial is best for my skin type?

Our skincare specialists will assess your skin and recommend the most suitable facial treatment based on your skin type and specific concerns.

What should I avoid doing after a facial session?

Avoid touching your face, wearing heavy makeup, or exposing your skin to direct sunlight or extreme temperatures for at least 24 hours after your facial.

How often should I get a facial?

For optimal results, we recommend getting a facial every 4-6 weeks. However, this can vary depending on your skin type and specific needs.

Can I book a facial for a special occasion or event?

Absolutely! Facials are a great way to prep your skin for special occasions, ensuring you look radiant and refreshed.

Will my skin be red or irritated after a facial?

Some redness or sensitivity is normal after a facial, especially if extractions are performed, but this usually subsides within a few hours.

Do you offer facials for men?

Yes, we provide facials specifically tailored to men’s skin, addressing concerns such as ingrown hairs, razor burns, and oiliness.

What are the benefits of getting regular facials?

Regular facials can improve skin texture, tone, and elasticity, reduce acne and blemishes, enhance hydration, and promote overall skin health.

Are facials safe during pregnancy?

Yes, we offer pregnancy-safe facials that are gentle and free of harmful chemicals to ensure the safety of both mother and baby.

Can I combine a facial with other treatments?

Yes, you can combine a facial with other treatments such as a makeover, eyebrow shaping, or lash extensions for a complete beauty experience.

Photography

What types of photography sessions do you offer?

We offer various photography sessions, including portrait, fashion, bridal, maternity, family, corporate headshots, and more. We provide high-resolution digital files and offer print options at an additional cost.

How do I book a photography session?

You can book a session by contacting us through our website, phone, or social media platforms. We also require at least 48 hours’ notice for cancellations or rescheduling to avoid a cancellation fee.

What is included in your photography packages?

Our packages typically include a set number of edited images, a makeup session, and access to our photography studio with professional lighting and backdrops. The turnaround time is usually 1-2 weeks, depending on the complexity of the edits and the number of images.

Do you offer on-location photography services?

Yes, we can travel to your preferred location for an additional fee. Any additional fees, such as travel costs for on-location shoots or extra editing requests, will be discussed during the booking process.

Do you provide outfits or props for the shoot?

We can provide basic props and accessories, but clients are encouraged to bring their own outfits and any specific props they’d like to use. We can customize your photo shoot to match any theme or concept you have in mind.

What should I do if I’m uncomfortable in front of the camera?

Our photographers are skilled at making clients feel at ease. We’ll guide you through poses and expressions to ensure you look natural and confident in your photos.

How should I prepare for my photography session?

Get a good night’s sleep, stay hydrated, and come with clean, moisturized skin. Bring multiple outfit options and any props you’d like to include. Sessions typically last between 1-2 hours, depending on the type and complexity of the shoot.

How many images will I receive from my session?

The number of images depends on the package you choose, but all packages include a set number of professionally edited photos. We also offer immediate photo review sessions where you can select your favorite images.

Can you accommodate large groups or family photo shoots?

Yes, our studio can accommodate group and family photo shoots. Contact us for details on group rates and scheduling.

What if I don’t like the photos from my session?

We strive to ensure your satisfaction. If you’re unhappy with the results, we will work with you to make adjustments or reschedule a shoot if necessary. And we encourage clients to share their ideas and inspiration to ensure we capture the desired look.

Others

What types of gele styles do you offer?

We offer a variety of gele styles, including the classic round gele, fan gele, rose gele, and avant-garde styles. Our stylists can create both traditional and contemporary looks to suit any occasion. A typical gele-tying session takes about 30-45 minutes, depending on the complexity of the style.

Do I need to bring my own gele material?

You can bring your own gele material if you have a specific fabric you prefer. We also have a selection of high-quality gele fabrics available for purchase in various colors and patterns.

What are eyebrow services?

Our eyebrow services include shaping, grooming, and enhancing your eyebrows to create a polished and defined look. This can involve threading, waxing, tinting, or microblading, depending on your preference and desired outcome. Our brow specialists will consult with you to understand your goals and recommend the best service based on your needs and preferences.

What is microblading, and how long does it last?

Microblading is a semi-permanent eyebrow enhancement technique that involves using a fine blade to deposit pigment into the skin, creating natural-looking hair strokes. This service can last up to 18 months with proper care.

How often should I get my eyebrows done?

It depends on your personal hair growth rate and the method used. Generally, eyebrow shaping is recommended every 3 to 4 weeks to maintain a clean and defined look. For microblading, avoid swimming, heavy sweating, and saunas for at least 7-10 days. For other services, it’s best to wait 24 hours before engaging in such activities.

What forms of payment do you accept?

We accept various forms of payment for your convenience, including cash, debit cards, and digital payment methods like Paystack and bank transfers. Please let us know if you have any specific payment preferences or questions.

Can I get lash extensions?

Yes, lash extensions typically need to be filled every 2-3 weeks due to the natural lash growth cycle. To maintain their full look, avoid water for 24-48 hours after application, oil-based makeup removers, high heat, rubbing, tugging, and sleeping with your face downwards or sideways. It’s not recommended to wear mascara with lash extensions. If you wear contact lenses, remove them before the application and put them back in once the adhesive has set.

How can I leave a review of your services?

We welcome your feedback! You can leave a review on our Google Business page, social media pages, or contact us directly to share your experience. Your feedback helps us improve and lets others know about your experience with us. Thank you for taking the time to share your thoughts!

Do you require a deposit for booking?

Yes, we do require a deposit to secure your booking. This deposit helps ensure that your appointment time is reserved exclusively for you and compensates for any potential cancellations. The deposit amount will be applied toward the total cost of your service. For makeup bookings, we require full payment to confirm appointments.

Do you collaborate with other brands

Yes, we do collaborate with other brands. We are always open to forming partnerships that align with our values and enhance our offerings. If you are a brand interested in collaborating with us, please reach out with your proposal. We welcome various forms of collaboration, including joint promotions, event partnerships, and product integrations.

Policies and Terms

Returns and Refund Policy

At Lady B Pro, customer satisfaction is our top priority. We strive to provide high-quality products and services, but we understand that sometimes issues may arise. This Refunds and Returns Policy outlines our procedures for handling returns, exchanges, and refunds. By purchasing from us, you agree to the terms outlined below.

Return Eligibility

  • Products: Products must be returned within 14 days of the delivery date to be eligible for a refund or exchange. Items must be unused, unopened, and in their original packaging.
  • Services: Refunds for services rendered are not typically provided. However, if you are dissatisfied with a service, please contact us within 48 hours so we can address your concerns.

Non-Returnable Items

  • Gift cards
  • Custom or personalized products
  • Sale items
  • Custom or personalized products

Exchanges

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at info@ladybpro.com or 09033825282. We will arrange for a replacement or refund.
  • Exchanging Items: If you need to exchange an item for a different product, please contact us. Exchanges are subject to product availability.

Return Process

  • Contact Us: Before returning any item, please contact our customer service team at info@ladybpro.com or 09033825282 to initiate the return process.
  • Authorization: Once your return is authorized, you will receive instructions on how to send the item back to us.
  • Shipping Costs: Customers are responsible for return shipping costs, except in cases where the item was damaged or incorrect.

Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Payment and Booking Policy

Thank you for choosing Lady B Pro. To secure your appointment and ensure our team offers top-quality services, we require payment in full at the time of booking. Please note that:
1. Payment validates your booking and confirms your appointment time.
2. To confirm bookings, full payment is required.
3. Failure to make payment will result in an unconfirmed booking, potentially causing appointment delays.

We recognize that unexpected situations can occur. When you arrive for your appointment, do not come with more than one person. We will work together to find a solution.

By making a payment, you acknowledge that you have read, understood, and accepted our payment and booking policy.

Please note that at Lady B Pro, all payments are non-refundable. We do not offer refunds.

Payment Details and Booking Confirmation

To ensure a seamless booking experience, please find our account details below:
Account Name: Lady B Pro 1
Account Number: 4669261708
Bank Name: Monie Point

To confirm your booking, kindly pay using the provided details and send proof of payment to 09033825282 via WhatsApp or our official Instagram account. Please include your name, appointment date, and time in the payment reference.

After we receive your payment and proof, we’ll promptly send a confirmation email or message to secure your appointment. If you have any questions or concerns, feel free to reach out.

Please remember that payment validates your booking. To avoid any scheduling conflicts, kindly ensure timely payment.
Thank you for choosing Lady B Pro.

Our Terms and Conditions

Welcome to Lady B Pro! These Terms of Service govern your use of our website, services, and products. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully.

Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website.

Our Services

Lady B Pro offers a range of services including professional makeovers, gele tying, facials, semi-permanent lashes and eyebrows, photography studio services, picture and video editing, home service visits, and sales of makeup products and accessories. We also provide training on makeup application and facials.

Appointments and Cancellations

  • Booking: Appointments can be booked through our website, phone, or social media platforms. Please provide accurate information to ensure your booking is processed correctly.
  • Cancellation Policy: We require at least 24 hours' notice for cancellations. Late cancellations or no-shows may incur a fee.
  • Rescheduling: Appointments can be rescheduled without penalty if done 24 hours in advance.

Payments

  • Pricing: All services and products are subject to pricing listed on our website or as quoted at the time of booking.
  • Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and cash.
  • Deposits: Some services may require a deposit to secure the booking. Deposits are non-refundable but may be applied to future services if the appointment is rescheduled with sufficient notice.

Refunds and Returns

  • Services: Refunds for services are generally not provided. If you are dissatisfied with a service, please contact us immediately to discuss a resolution.
  • Products: Products can be returned within 14 days of purchase if unopened and in original condition. Proof of purchase is required for all returns.

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Lady B Pro or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is prohibited.

User Conduct

By using our website, you agree to:

  • Use the website and services for lawful purposes only.
  • Not engage in any activity that could damage, disable, or impair our website or services.
  • Do not transmit any harmful, offensive, or illegal content through our website.

Limitation of Liability

  • Disclaimer: Lady B Pro provides services and products on an "as is" and "as available" basis. We do not guarantee that our services will be uninterrupted or error-free.
  • Limitation of Liability: To the fullest extent permitted by law, Lady B Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use our services.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Nigeria. Any disputes arising from these terms will be resolved in the courts of Nigeria.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and your continued use of our website and services after such changes signifies your acceptance of the updated terms.

Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at: Lady B Pro
No. 40 Opposite Idjedo Junction,
Otokutu-Egbo Road, Otokutu,
Warri, Delta State.
+234 903 382 5282
info@ladybpro.com
Thank you for choosing Lady B Pro. We look forward to providing you with exceptional makeup services and products.

Shipping Policies

Welcome to Lady B Pro! We are committed to providing you with a smooth and reliable shipping experience. This Shipping Policy outlines our procedures and guidelines for shipping products to our customers. By making a purchase on our website, you agree to the terms outlined below.

Shipping Destinations

We currently ship to addresses within Nigeria. If you are outside of our shipping area, please contact us to discuss possible arrangements.

Shipping Methods and Costs

  • Standard Shipping: Our standard shipping method typically takes 3-7 business days, depending on your location. Shipping costs are calculated at checkout based on the weight of your order and your delivery address.
  • Express Shipping: For faster delivery, we offer express shipping options. Estimated delivery time for express shipping is 1-3 business days. Additional charges apply and will be displayed at checkout.

Order Processing Time

  • Cut-Off Time: Orders placed after 3:00 pm will be processed the following business day.

Tracking Your Order

After your order is processed, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your shipment on the carrier’s website.

Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue.
  • Lost Packages: If your package is lost in transit, please contact us so we can assist in locating it or arranging for a replacement

Privacy Policy

At Lady B Pro, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing our website, you agree to the terms of this policy.

Information We Collect

  • Personal Information: When you book appointments, purchase products, or contact us, we collect personal information such as your name, email address, phone number, and payment details.
  • Non-Personal Information: We collect non-personal information including your browser type, IP address, and browsing activities on our site to enhance your user experience.

Your Rights

  • Access and Correction: You have the right to access and update your personal information at any time. Please contact us if you need to make changes.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or contacting us directly.
  • Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations. Contact us to exercise this right.

Data Protection and Security

  • Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
  • Data Retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Cookies and Tracking Technologies

  • Cookies: Our website uses cookies to enhance your experience. Cookies are small text files placed on your device that help us remember your preferences and understand site usage.
  • Analytics: We use analytics tools to track website performance and user behavior. This data is aggregated and anonymized.

Sharing Your Information

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and email marketing. These providers are contractually obligated to protect your information.
  • Legal Compliance: We may disclose your information when required by law or in response to legal processes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page. Your continued use of our website and services after any changes indicates your acceptance of the new policy.

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